A whole IT system,
from one hand.

The site was built years ago, the people who built it are gone, and every change waits for someone who still remembers how it works. The offer is unclear, the phone layout is hard to use, and enquiries are rare.

What we do

• Professional websites for companies: structure, copy, a mobile layout and a documented handover.
• Redesign of an existing site, including a plan for URLs that change.
• Maintenance, and taking over a site Ace did not originally build.
• Technical SEO foundations, speed and accessibility, built in from the start.
• Domain, hosting and access held in the client's name.

Business applications and custom systems are not this service. That is digitalisation.

More about website development

Equipment gets bought in a hurry, on offer, on the shop's recommendation. Later it turns out it does not suit the work done on it, a licence is missing, or it was set up on an employee's personal account.

This is not an online shop. We choose equipment for the work it has to do, and hand it over ready to use.

What we do

• Advice on choosing equipment for the work done on it, not for the specification on the label.
• Sourcing computers, laptops, monitors, network and server hardware for companies.
• Configuration and setup: operating system, software, access, email and security settings.
• Licences for operating systems and business software, held by the company rather than an individual.
• Delivery and commissioning, with a record of who uses what.

More about this service

When something stops, the first job is finding who might know about it. A printer, an email, a forgotten password and a program that will not open are small things one at a time, and together they eat a working day.

What we do

• An outsourced IT department: one place everyone in the company turns to.
• Support for people and computers, remote or on site, depending on what the problem needs.
• Email, printers and business software: setup, updates and the everyday problems.
• Managing licences and access, including people joining and leaving.
• Planned routine maintenance, so faults are handled before they stop the work.

More about this service

The business runs on paper, a handful of disconnected spreadsheets, and arrangements that exist only in people's heads. The same figure is entered several times, and a simple question takes three phone calls.

We build custom solutions that replace disconnected spreadsheets, manual data re-entry and processes that depend on one person.

What we do

• Recording the existing process as it is actually worked, not as it is written down.
• Business applications and custom systems that replace paper and disconnected spreadsheets.
• Moving existing data into one orderly record, without re-keying it by hand.
• Rollout in phases, with training for the people who will use the system every day.
• Refinement after launch, once practice shows what needs to work differently.

More about this service

The network grew in layers, cables are unlabelled, Wi-Fi drops in half the office, and nobody knows what happens if one device is switched off.

What we do

• Windows and Linux servers: installation, configuration, updates and documentation.
• Virtualisation, so more systems run on less hardware and are easier to restore.
• LAN and Wi-Fi: design, hardware and coverage that matches the actual premises.
• VPN, VLAN and firewall: secure remote work and separated traffic inside the company.
• Monitoring and modernisation, with a replacement plan made before hardware fails.

Documents are scattered across personal accounts, email is paid for in several places, and when one employee leaves nobody is sure what they had access to.

What we do

• Microsoft 365: Outlook and Exchange, Teams, SharePoint and OneDrive, licences and access rules.
• Google Workspace: company Gmail, Drive and shared drives, user management.
• User accounts, identities and access, set up and kept in one place.
• Migrations from existing systems, planned so work does not stop and mail history is not lost.
• Security settings: two-factor sign-in, sharing rules and protection of business data.

Guide: Microsoft 365 or Google Workspace

A backup exists, but nobody has ever tried restoring it. The question is not whether data will one day be lost, but how much work will stand still until it comes back.

What we do

• Backups of data, servers and business systems, on an agreed schedule.
• Copies in more than one place, so a single fault or a single site cannot take everything.
• Periodic real restore testing, not just a green status in a report.
• Data recovery after a failure, a deletion or a security incident.
• A continuity plan: what is done, in what order, and who is responsible for what.

Guide: how often to test data recovery

Passwords are passed on by word of mouth, the same one is used in several places, and a fake email looks more convincing than a real one. Attacks can begin with stolen credentials, social engineering, malicious messages or exploitation of software vulnerabilities. That is why security needs to cover both users and technical systems.

What we do

• Two-factor sign-in (MFA) and orderly management of access and passwords.
• Protection of email, devices and the network against the attacks that actually happen.
• Patch management: updates done to a plan rather than when somebody remembers.
• Security assessments and vulnerability review, with findings readable without a technical background.
• Authorised penetration testing is carried out with specialist partners, while Ace Technology coordinates the scope, communication and next steps.

The domain is registered to a former contractor, hosting sits with a third party, and mail occasionally lands in spam with no explanation.

What we do

• cPanel hosting for websites and business applications, with databases and backups.
• Domains, DNS and SSL, held under your company's ownership.
• Business email and mail servers, with mailboxes that do not depend on personal accounts.
• Hosting and email migrations without losing mail history.
• SPF, DKIM and DMARC plus delivery monitoring, so mail reaches the inbox rather than spam.

Guide: why business email lands in spam

IT decisions get made under pressure, on the last supplier's recommendation, without a look at what you already have and what actually needs to change.

What we do

• A review of the existing infrastructure: servers, network, computers, Microsoft 365, backup, licences and access.
• A written recommendation with priorities: what now, what later, and what should be left as it is.
• A second technical opinion on a supplier quote, before you buy.
• Training for Microsoft 365, Google Workspace and safer use of tools, when it is needed.
• Leading infrastructure and digital projects, including coordination of outside contractors, if you ask for that separately.

More about IT consulting

A great deal of time goes not on the important work but on the same steps repeated day after day: re-keying data, sending the same emails, checking spreadsheets, producing reports and connecting tools by hand.

What we do

• Process analysis: where the time actually goes and which steps repeat every day.
• A proposal for what to automate first, and what should be left as it is.
• Connecting existing tools and data, to reduce or eliminate unnecessary re-entry of the same data.
• Building custom solutions for the steps that off-the-shelf tools do not cover.
• Later refinement when the process changes.

Guide: which processes to automate first